:root{--green:#176b52;--green-dark:#0f4e3c;--ink:#1d2925;--muted:#66736e;--line:#dbe3df;--bg:#f4f7f5;--white:#fff;--danger:#a72d2d;--radius:12px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 system-ui,-apple-system,"Segoe UI",sans-serif}a{color:var(--green);text-decoration:none}a:hover{text-decoration:underline}.topbar{min-height:68px;background:var(--white);border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 max(20px,calc((100% - 1180px)/2));gap:32px}.brand{font-size:21px;font-weight:800;color:var(--ink);white-space:nowrap}.brand span{color:var(--green)}nav{margin-left:auto;display:flex;align-items:center;gap:22px}nav a,.link-button{font-weight:600;color:var(--ink)}.nav-form{margin:0}.link-button{border:0;background:none;padding:0;font:inherit;cursor:pointer}.menu-toggle{display:none;margin-left:auto}.container{max-width:1180px;margin:0 auto;padding:40px 20px 70px}h1{font-size:clamp(1.7rem,4vw,2.3rem);line-height:1.18;margin:0 0 10px}h2{margin-top:0}.muted,.hint{color:var(--muted)}.page-heading,.ticket-head{display:flex;justify-content:space-between;align-items:center;gap:25px;margin-bottom:26px}.card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:24px;box-shadow:0 2px 10px #1d292509}.button{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:8px;background:var(--green);color:white;font-weight:700;padding:11px 17px;cursor:pointer;font-size:15px}.button:hover{background:var(--green-dark);text-decoration:none}.button.secondary{background:#e8efec;color:var(--ink)}.button.full{width:100%}.auth-card{max-width:430px;margin:7vh auto}.narrow{max-width:720px;margin:auto}.form-card{margin-top:22px}.field{margin-bottom:19px}.field label,label{display:block;font-weight:700;margin-bottom:6px}input,textarea,select{width:100%;border:1px solid #b9c6c0;border-radius:8px;padding:11px 12px;background:#fff;color:var(--ink);font:inherit}textarea{min-height:150px;resize:vertical}select[multiple]{min-height:135px}.field-error{color:var(--danger);font-size:14px;margin-top:4px}.has-error input,.has-error textarea{border-color:var(--danger)}.check-row{display:flex;align-items:center;gap:8px 22px;margin:18px 0;flex-wrap:wrap}.check-row input{width:auto}.check-row label{display:inline;margin:0}.actions{display:flex;gap:10px;margin-top:25px}.context{background:#edf5f1;padding:12px;border-radius:8px}.flash{padding:13px 16px;border-radius:8px;margin-bottom:20px;border:1px solid}.flash.success{background:#e8f6ed;border-color:#a8d7b8}.flash.error{background:#fbeaea;border-color:#e4b0b0}.flash.info{background:#eaf2fb;border-color:#afc9e7}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:var(--radius)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:14px 15px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}tbody tr:last-child td{border:0}.title-link{font-weight:650;color:var(--ink)}.badge{display:inline-block;background:#e5f0eb;color:var(--green-dark);border-radius:999px;padding:4px 9px;font-size:13px;font-weight:750;white-space:nowrap}.badge.large{padding:7px 12px}.empty{text-align:center;padding:50px 25px}.back{display:block;margin-bottom:12px}.meta{display:flex;gap:28px;color:var(--muted);margin-bottom:24px}.message{background:#fff;border:1px solid var(--line);border-radius:var(--radius);margin:14px 0;overflow:hidden}.message.original{border-left:4px solid var(--green)}.message-head{padding:12px 16px;background:#f9fbfa;display:flex;justify-content:space-between;gap:20px;color:var(--muted)}.message-body{padding:18px;white-space:pre-wrap;overflow-wrap:anywhere}.reply{margin-top:30px}.admin-panel{margin-top:38px;padding-top:28px;border-top:2px solid var(--line)}.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.compact>*+*{margin-top:10px}.compact .button{margin-top:16px}.time-total{font-size:28px;font-weight:800;color:var(--green);margin:4px 0 18px}.filters{display:flex;gap:16px;align-items:end;margin-bottom:20px}.filters>div{min-width:200px}.filters .button{margin-bottom:0}
@media(max-width:800px){.topbar{padding:14px 18px;flex-wrap:wrap}.menu-toggle{display:block;border:1px solid var(--line);background:#fff;border-radius:7px;padding:7px 10px}nav{display:none;width:100%;flex-direction:column;align-items:stretch;gap:0}nav.open{display:flex}nav a,.nav-form{padding:10px 0;border-top:1px solid var(--line)}.container{padding:28px 14px 55px}.page-heading,.ticket-head{align-items:flex-start}.admin-grid{grid-template-columns:1fr}.filters{align-items:stretch;flex-direction:column}.filters>div{width:100%}}
@media(max-width:620px){.page-heading,.ticket-head{flex-direction:column}.page-heading .button{width:100%}.meta{flex-direction:column;gap:5px}.table-wrap{border:0;background:none;overflow:visible}table,thead,tbody,tr,th,td{display:block}thead{display:none}tr{background:#fff;border:1px solid var(--line);border-radius:10px;margin-bottom:12px;padding:8px 12px}td{border:0;padding:6px 0;display:grid;grid-template-columns:105px 1fr;gap:8px}td:before{content:attr(data-label);font-size:12px;color:var(--muted);font-weight:700;text-transform:uppercase}.actions{flex-direction:column}.message-head{flex-direction:column;gap:2px}}